I am a disabled veteran who's got to use crutches and this was quite hard for me. I had specially booked a flight that only experienced a person stop to be sure I might be able to make the journey.
Just flew The usa Airways through american eagle….had the rudest flight attendant at any time….Yet another passenger was javing thoughts on connecting flight …she was so apprehensive lacking it…flight attendant was so rude and no help….she was awful to travellers total serving beverages…..we sat for twenty minutes waiting foe gate when landing in chicago…many of us required to uae restroom…she snapped at folks when we attempted to use restrooms.
We have already been Recurrent flyer clients for over 30 many years, and one of many sights for us to continue with the services are definitely the benefits you offer to us and The nice service We now have constantly had in lots of outings with AA. On Jan 29 2015, I termed AA en Español to produce arrangements and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A pleasant Woman Ana Maria helped me with the many paper get the job done And that i did purchase all the additional fees with my Town Bank card foe my husband and myself and Ana Maria told me that I will get affirmation on my e mail, and gave me above the cellphone our two locator information. Very well, currently when I named yet again for the reason that we did not get the data on my electronic mail, we were being knowledgeable to our surprise that only my husband had reservation and there was very little on history for myself!
When we finished dealing with Immigration and Customs and baggage and we had GREAT issue getting the 1 AA Customer Service one who was particularly difficult to manage in terms of the arrangements to the night and up coming morning. We discovered that there were no lodge rooms accessible. At eleven.45 pm he lastly gave us a voucher with the 9AM flight the following morning and also a $twelve voucher for food.
This is in regards to flight 580 from charolet to Miami yesterday early morning, when I initial acquired to my seat I felt it was just a mess. There was soda spilled from the chair and arm relaxation. There was trash from the final flight behind the seat forward of me. When I requested to obtain it cleaned up I used to be provided no reaction and I had been left to sit in the sticky seat for nearly 3 hrs! This was the worst in airplane knowledge I have at any time received certainly.
all to often, administration is contacted when items go Completely wrong…this isn't one of those letters…..i am speaking to american airlines purchaser service on account of a beautiful flight attendant named MARITA LORDI (FA #9
Be sure to inform me how this can be settled. I do enter the right precheck range about the reservation type and The shopper service agent has also Look at it. This doesn't use good relations with a shopper who flies eight to ten instances a yr.
On 7/18/14 my spouse and I have been on your own flight 67 from BCN to Jfk. We boarded the airplane and found that it had no wifi or amusement possibilities within the seat. When the meal was served we requested the flight attendant In case the meal experienced any peppers(the vegetable) in it as the “chicken†together with other elements had been unrecognizable. My partner is extremely allergic to peppers and he needed to be selected there have been none. The attendant explained she had no notion of just what the food items substances were being in possibly collection so he did not consume. How challenging would it not be in your catering dept to deliver a summary of elements for this type of issue? The plane by itself was previous and warn on The within. When received to the plane, the mentor segment smelled of fecal make a difference and it took very a while for that scent to dissipate.
I had been on hold with reservations various times for extremely lengthy amounts of time. A single AA reservations and a person agent explained to me it would Value me an extra $189.00 to fly out following early morning then mentioned that flights ended up booked subsequent working day.
So about 12 noon on June 25, 2016, I attempted to check in for flight #3325 with American Airlines Boarding from VA at 2:33pm. Once i first approached the counter the Supervisor ( detailed on his tag) D. Halem (SP) stated that I might to start with have to examine in on the pc. I spelled out which i was armed service. Then he stated which i would have to area my on luggage to the rollers (guiding the counter). He continued to check me in, having said that, afterwards just after issuing me a ticket he stated once more that I would have to come driving the counter and area my bags to the roller, since his again was terrible.
Final thirty day period, I traveled on American Airways from Portland, Maine to Washington, DC. I'm able to’t show you enough about the excellent service I received. I asked for a wheelchair for both of those airports plus the chair and attendants were ideal there and went earlier mentioned and beyond the decision to responsibility.
We recently returned from Hayden CO. They ended up begging for volunteers to surrender their see this seats. We ended up informed we'd acquire $seven hundred.00 each and lodge vouchers if we gave up our seats. We right away volunteered. We were informed to attend for everyone to board the airplane And they might deal with the vouchers.
I had a very hard experience today seeking to e-book an easy excursion for my wife and i from phx to sfo. Originally your website mentioned their have been no flights. I improved browsers and obtained close to the conclusion from the reserving but sadly entered my spouse’s edge number Erroneous and the website wouldn't let me adjust it. After i went back again to get started on once more it experienced a similar Erroneous selection and wouldn't allow me to continue. I then went to a 3rd browser got many of the method to the tip and the cost for financial system coach came up $4258.
Once we lastly been given an electronic mail reaction from American Airways, the full response time was approximately 1 hour. Despite the fact that we waited an hour or so, we did receive several responses to our initial query: